Organizations succeed when people have access to each other, to the information they need, when they need it, and when they are encouraged to share. Sometimes that sharing happens organically, and it is the job of the organization to cherry pick and amplify those stories for the greater benefit. Internal communications and corporate intranets that are envisioned as part of the communications cycle are useful catalysts for this mutually beneficial knowledge sharing and the cultivation of culture.

The act of codifying knowledge can feel like “the grind” part. It is a happy grind if you are passionate about doing it and if you have some institutional strategy and support behind it.

As part of my Knowledge Management course in my master’s in library and information science degree course at Simmons University School of Library and Information Science, I wrote a case study titled, “Leveraging the Convening Power of the Web to Build a Knowledge Tribe,” about how SF-based Knowledge Architecture uses the social web to educate about and facilitate knowledge sharing. This was back in Web 2.0 times, and it is still true. We have even better tools to make this happen now.